• To make a booking on this site you will need your valid credit card (Visa, Master card or JCB) or PayPal account
• We will meet you at your hotel to collect the balance of payment (if any) and give some information may be required
• We accept the payment either with cash ( USD, EURO, AUD, SGD, IDR ) or Credit card (Visa. master card) with 3% bank charge.
  

• The displayed rates are valid for bookings made through Balionlines.com not direct to hotel nor through other websites.   
  
• Displayed room rates are including breakfast and excluding 21% of government tax and service charge, or unless stated otherwise.
• Room rates are quoted in IDR per room per night with minimum of one night stay, unless mentioned in the packages.
  
• Room rates and room availabilities are updated directly by the hotels or villas administrator at their best and last minutes offer
  

• Choose your preferable hotel with their room availability.
  
• Click the required date(s) by checking the boxes. Stay more than one night should be in continuous dates
  
• The total charge of room charge and required deposit will be automatically displayed.
  
• The required deposit may vary for each hotel
• Complete your personal information with a valid email address and phone number to contact
  
• Then, you will be redirected to a secure page to proceed the payment with PayPal or credit card
• After a successful payment you will receive emails for payment notification and hotel booking confirmation.
  
• The hotel booking confirmation should be handed to the hotel on your arrival.
• Unless full payment, hotel will collect the balance of payment as shown on the confirmation
  
• Any downgrading or upgrading of services should be settled directly to the hotel.
• Fill the Inquiry form if you find no availability on your requested dates 

     ii). Tours or Other Activities Booking :

• Choose your preferable services available on the list.
  
• Enter the total of persons who would like to join the activities.
  
• The total charge and required deposit will be automatically displayed.
  
• The required deposit may vary for each tour or activity
  
• Complete your personal information with a valid email address and phone number to reach you
  
• Then, you will be redirected to a secure page to proceed the payment with PayPal or credit card
• After a successful payment you will automatically receive an email for payment notification and a booking confirmation.
  
• For less than 24 hrs booking, please contact us by phone / WA : +62 811 397 901 to check the availability prior to book online
  
• The pick up and/or drop services may not be available for last minutes bookings
  
• If there is no availability on the requested date, we will be obliged to offer an option.
  

• To change your existing booking, please send us an email to : booking@balionlines.com
• Your paid deposit will be treated according to the  vendors' cancellation policy 
  

• Please read carefully the term and cancellation policy, as it may vary for each service provider
  
• Cancellation policy of each hotel is listed on the booking form step 4, before proceeding the payment.
• In case of refund, the total amount to refund is after deducted 10% or a minimum of USD 5.00 for administration fee.
• The refund will be credited to your credit card which takes up to 7 days or preferable via PayPal for a faster process
  
• Instead of refund, we can keep your full deposit for other services or next visit booking
  
• The booking will be automatically cancelled, if our bank alarm us for any credit card misuse, claim or other fraud types